If your crypto transaction shows Success and the funds have already been deducted from your crypto wallet, but your Main Wallet has not been credited yet, there is no need to worry.
In some cases, deposits made from crypto wallets that have not completed KYC (Know Your Customer) verification may require additional security checks before the funds can be credited. This is part of our security measures to protect your account and ensure safe transactions.
Once the verification process is completed, your deposit is typically credited to your Main Wallet within 2 minutes.
Important Notes
A blockchain transaction showing Success means the transfer has been completed successfully.
Your deposit may still require a short security review before it appears in your Main Wallet.
Please do not make another deposit while waiting.
If your deposit has still not been credited after 10 minutes, please contact our Customer Support for further assistance.