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Why Hasn't My Crypto Deposit Been Credited Yet

Understand why your crypto deposit might be delayed after a successful transaction and what happens during the security review.

If your crypto transaction shows Success and the funds have been deducted from your crypto wallet, but your Main Wallet isn't credited yet, there's no need to worry.

Deposits from crypto wallets without completed KYC verification may need extra security checks before crediting. This protects your account and ensures safe transactions.

After verification, your deposit is usually credited to your Main Wallet within 2 minutes.

Important Notes

  • A blockchain transaction marked Success means the transfer was completed successfully.

  • Your deposit might need a brief security review before it appears in your Main Wallet.

  • Please do not make another deposit while waiting.

  • If your deposit isn't credited after 10 minutes, please contact Customer Support for help.

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