Some bonuses require manual selection at deposit, while others activate automatically when you meet eligibility criteria.
Bonuses that require manual selection
The Welcome Bonus must be selected when making a qualifying deposit. You must choose either:
Casino Welcome Bonus
Sports Welcome Bonus
**Important:** You can only claim one Welcome Bonus. Once selected, the other option will no longer be available.
Rewards that activate automatically
The following rewards activate or calculate automatically when you become eligible:
VIP Rakeback
Weekly Cashback
Level-Up Rewards
Birthday Bonus
Referral Commission
You do not need to select these rewards when making a deposit.
Automatic activation vs claiming
Automatic activation doesn’t always mean the reward is immediately transferred to your wallet.
**Note:** For example, VIP Rakeback is calculated automatically, but you must click **Claim** before it’s credited to your Main Wallet. Other rewards may have their own claiming and eligibility conditions.
FAQs
Do I need to select a bonus when making a deposit?
Only for the Welcome Bonus. All other rewards activate automatically when you meet eligibility requirements.
Can I claim both the Casino and Sports Welcome Bonuses?
No. You can only claim one Welcome Bonus. Once you select either option, the other will no longer be available.
What happens to my Welcome Bonus if my deposit fails?
If your deposit fails after selecting the Welcome Bonus, the bonus isn’t used. The system rejects the pending bonus after about 1 hour. Once rejected, the bonus is available again for your next deposit. This applies to all deposit methods.
If you don’t want to wait, or the Welcome Bonus still doesn’t appear after about 1 hour, you can ask to be connected to a human teammate.
Are automatically activated rewards credited to my wallet immediately?
Not always. VIP Rakeback, for example, is calculated automatically but must be manually claimed before crediting your Main Wallet. Other rewards may have their own claiming and eligibility conditions.
Which rewards activate automatically?
VIP Rakeback, Weekly Cashback, Level-Up Rewards, Birthday Bonus, and Referral Commission all activate automatically when you become eligible.