Crypto deposits normally arrive in the Main Wallet within approximately 2 minutes, depending on blockchain network conditions.
Some transactions may take longer because they are awaiting blockchain confirmations, internal processing or an additional security review.
Pending Deposits
A Pending status means that the deposit has been detected but is not ready to be credited.
This may happen when:
The blockchain transaction is still awaiting confirmations.
The selected network is experiencing congestion.
The transaction requires additional security checks.
OnRake is still processing the deposit.
The number of confirmations required varies by blockchain network. OnRake automatically credits the deposit after the required confirmations and applicable checks have been completed.
Successful Transaction but Balance Not Updated
A blockchain transaction showing Success means the transfer was successfully recorded on the blockchain. It does not always mean the funds will appear in the Main Wallet immediately.
If the correct network and address were used, allow up to 5–10 minutes for the deposit to be credited.
Please do not make another deposit while waiting for the existing transaction to be processed.
Deposit Cancellation
A crypto deposit cannot be cancelled after it has been submitted to the blockchain.
Blockchain transactions are normally irreversible. If the transaction has not been sent from the external wallet, simply do not proceed with the transfer.
Rejected Deposits
A deposit may be rejected or remain uncredited because:
An incorrect or unsupported network was used.
The destination address does not match the address provided by OnRake.
The deposit was below the minimum amount of 1 USDT.
The blockchain transaction failed or was reversed.
The amount, currency or transaction information does not match.
The transaction did not pass the applicable security checks.