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Crypto Deposit Status and Troubleshooting

Explains crypto deposit statuses on OnRake—Pending, Successful, Rejected—and what to do if your deposit isn’t credited.

Crypto deposits usually arrive in the Main Wallet within about 2 minutes, depending on blockchain network conditions.

Some transactions may take longer due to awaiting blockchain confirmations, internal processing, or extra security review.

Pending Deposits

Pending means the deposit is detected but not yet ready to be credited.

This may happen when:

  • The blockchain transaction is still waiting for confirmations.

  • The selected network is congested.

  • The transaction needs additional security checks.

  • OnRake is still processing the deposit.

Required confirmations vary by blockchain. OnRake credits deposits after confirmations and checks are complete.

Successful Transaction but Balance Not Updated

A Success status means the transfer is recorded on the blockchain but funds may not appear in the Main Wallet immediately.

If the correct network and address were used, allow 5–10 minutes for the deposit to be credited.

Please do not make another deposit while waiting for the current transaction to process.

Deposit Cancellation

A crypto deposit cannot be cancelled once submitted to the blockchain.

Blockchain transactions are usually irreversible. If not sent from your external wallet, simply don’t proceed with the transfer.

Rejected Deposits

A deposit may be rejected or uncredited because:

  • An incorrect or unsupported network was used.

  • The destination address doesn’t match the one provided by OnRake.

  • The deposit was below the minimum amount of 1 USDT.

  • The blockchain transaction failed or was reversed.

  • The amount, currency, or transaction details don’t match.

  • The transaction didn’t pass the required security checks.

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