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Crypto Deposit Not Credited or Sent Through the Wrong Network

What to do if your USDT deposit hasn't arrived, including troubleshooting, security review delays, and using your TXID to track it.

Crypto deposits usually arrive within about 2 minutes, depending on blockchain network conditions.

If the blockchain transaction shows Success and funds have been deducted from your external wallet but not credited to your OnRake Main Wallet, the deposit may still be confirming, processing, or under security review.

Successful Transaction but Deposit Not Credited

A blockchain transaction marked Success means it was recorded on the blockchain, but funds may not appear in your OnRake Main Wallet immediately.

Some transactions need extra security checks, especially if sent from wallets or providers without completed identity verification.

After checks, deposits are usually credited to the Main Wallet within 5–10 minutes.

Please do not make another deposit while waiting for the current transaction to process.

Deposit Troubleshooting

If your deposit hasn't arrived after 5 minutes, please confirm:

  • The blockchain transaction is marked successful

  • USDT was sent via a network supported by OnRake

  • The selected network matches the OnRake deposit network

  • The destination address matches the one on the OnRake Deposit page

  • The deposit met the minimum amount of 1 USDT

  • The transaction has enough blockchain confirmations

Understanding the TXID

A TXID, or Transaction Hash, is the unique ID for a blockchain transaction.

It can be used to:

  • Track the transaction on a blockchain explorer

  • Check the transaction status

  • Confirm the transferred amount

  • Verify the sending and receiving wallet addresses

  • Check the selected network and confirmation details

The TXID is usually found in the sending wallet or exchange transaction history.

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