Every OnRake withdrawal undergoes an eligibility and compliance check before approval.
After approval, crypto withdrawals are sent to the chosen blockchain network, while fiat withdrawals go through the relevant payment provider.
Withdrawals Under Review
A withdrawal may be reviewed to confirm:
The applicable wagering requirements have been met.
The account and payment details are valid.
The withdrawal details match the account information.
There is no unusual, duplicate or suspicious activity.
No additional account verification is required.
A withdrawal under review is not necessarily rejected. It remains pending until all checks are complete.
Rejected Withdrawals
A withdrawal may be rejected because:
The deposit wagering requirement has not been met.
An active bonus wagering requirement is still incomplete.
The account balance is insufficient.
An invalid wallet address or unsupported network was selected.
Fiat withdrawal details do not match the registered and verified phone number.
A third-party payment account was used.
The account is restricted or requires further verification.
The withdrawal failed the applicable security or compliance checks.
Available rejection details can be viewed in Transaction History by selecting Withdraw as the transaction type.
Withdrawal Processing Time
After approval:
Crypto withdrawals usually take about 2 minutes.
Fiat withdrawals usually take about 2–5 minutes.
The entire process should normally take no longer than 10 minutes.
Blockchain congestion, payment provider delays or extra security checks may increase processing time.
If the withdrawal is not completed after 10 minutes, please contact our 24/7 Live Chat Support.
Account Verification Before Withdrawal
OnRake may request additional identity or account verification before approving a withdrawal.
These checks help to:
Confirm account ownership
Protect the account from unauthorised withdrawals
Prevent fraud and payment abuse
Meet applicable compliance requirements
Complete verification only through official OnRake channels. Never share your password, OTP or wallet recovery phrase with anyone.
Changing a Withdrawal Wallet
The wallet address and network can be changed before confirming the withdrawal request.
After submission, withdrawal details cannot usually be edited. Contact Support immediately if incorrect information was entered.
Once submitted to the blockchain, the wallet address cannot be changed and the transaction cannot be reversed.