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Crypto Deposit Not Credited or Sent Through the Wrong Network

What to do if your USDT deposit hasn't arrived, including troubleshooting, security review delays, and using your TXID to track the transaction.

Crypto deposits normally arrive within approximately 2 minutes, depending on blockchain network conditions.

If the blockchain transaction shows Success and the funds have been deducted from your external wallet, but your OnRake Main Wallet has not been credited, the deposit may still be undergoing blockchain confirmation, processing, or an additional security review.

Successful Transaction but Deposit Not Credited

A blockchain transaction showing Success means the transfer was successfully recorded on the blockchain. However, it does not always mean the funds will appear in your OnRake Main Wallet immediately.

Some transactions may require additional security checks, especially when sent from wallets or payment providers that have not completed identity verification.

Once the necessary checks are completed, the deposit is normally credited to the Main Wallet within 5–10 minutes.

Please do not make another deposit while waiting for the existing transaction to be processed.

Deposit Troubleshooting

If the deposit has not arrived after 5 minutes, confirm that:

  • The blockchain transaction is marked as successful

  • USDT was sent through a network supported by OnRake

  • The selected network matches the OnRake deposit network

  • The destination address matches the address provided on the OnRake Deposit page.

  • The deposit met the minimum amount of 1 USDT.

  • The transaction has received sufficient blockchain confirmations.

Understanding the TXID

A TXID, also called a Transaction Hash, is the unique identification number assigned to a blockchain transaction.

It can be used to:

  • Track the transaction on a blockchain explorer

  • Check the transaction status

  • Confirm the transferred amount

  • Verify the sending and receiving wallet addresses

  • Check the selected network and confirmation details

The TXID can normally be found in the transaction history of the sending wallet or exchange.

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