OnRake uses security and compliance checks to protect customer accounts and prevent fraud, payment abuse and unauthorised transactions.
Withdrawal Compliance Reviews
A withdrawal may be reviewed when:
Wagering requirements remain incomplete.
Account or payment information requires verification.
A third-party wallet or payment account was used.
Unusual deposit or withdrawal activity was detected.
Multiple or duplicate accounts may be involved.
The transaction does not match the account's usual activity.
A security or Terms and Conditions concern has been identified.
A review does not automatically mean the withdrawal has been rejected.
Temporary Account Restrictions
An account may be temporarily restricted during a security or compliance review.
Possible reasons include:
Suspicious login or transaction activity
Duplicate accounts linked by device, IP address or browser
Multiple accounts using the same payment information
Bonus abuse or artificial wagering
Fraudulent activity
Third-party deposits or withdrawals
Possible violations of OnRake's Terms and Conditions
Some account features, including deposits, wagering or withdrawals, may remain unavailable until the review is completed.